File an Informal Complaint 

To file complaint with Public Utility Commission of Texas (PUC) please see information below.

Mail:

PUC - Customer Protection
P.O. Box 13326
Austin, TX 78711-3326

Email:

customer@puc.texas.gov

Fax:

(512) 936-7003

Call:

(Toll-free) 1-888-782- 8477
(Austin) 512-936-7120
(TTY) 1-800-735-2988

For more information visit: https://www.puc.texas.gov/consumer/complaint/Complaint.aspx